Kingsmill Resort

Overview: Responsible for working with The Estate Chef and Kingsmill Resort staff, guests and clients to create and execute luxury hospitality experiences for guests of The Estate at Kingsmill Resort. The Estate Coordinator will be the primary point of contact and planning coordinator for all guests of The Estate. In addition, the coordinator will act as a liaison for guests of The Estate to arrange activities and services prior to and during the guests’ stay both at the resort and around the Williamsburg area.

Reports to Vice President of Sales, Marketing & Revenue

Responsibilities:

• Act as primary point of contact for guests of The Estate
• Act as personal concierge coordinating all activities during the guests’ stay
• Coordinate with support staff and department leadership in Food and Beverage, Housekeeping, Front Office, Sports and Maintenance to ensure guests receive a luxurious and seamless experience.
• Log and update guest preferences history for future use
• Make reservations for guests for resort activities including but not limited to golf, dining, spa, marina, tennis, child care, transportation, etc.
• Make reservations for guests for off resort activities and transportation
• Fully aware of all outlets’ menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability
• Keeps the culinary staff informed about the guest allergies and food preferences
• Execute grocery and sundries shopping for guests
• Fully conversant with accommodation features and history of The Estate to include lay-out, room types, location, decor, amenities and equipment
• Fully aware of operating procedures for all electrical and electronic equipment in the home
• Maintain comprehensive working knowledge of operating procedures for all guests, room amenities and features
• Execute a daily walk through to include interior and exterior and coordinate any cleaning or repair of deficiencies identified with housekeeping and maintenance
• Execute a comprehensive cleaning and maintenance program for all aspects of The Estate
• Execute a comprehensive inventory program for all aspects of The Estate including but not limited to linens, laundry, amenities, food, beverage, kitchen items and toiletries.
• Ensure the basement is stocked with proper inventory levels and is NCO. Order supplies needed through the purchasing system
• Collaborate with The Estate chef to curate menus and dining experiences for guests of The Estate based on guests’ preferences, requests and dietary needs & allergies
• Partner with The Estate Chef on presentation and execution of all dining events
• Dining experiences include and are not limited to Breakfasts, Brunches, Lunches, Dinners, Cocktail Parties
• Maintain a professional manner with the awareness that all actions and communications are within staff’s view
• Maintain and enforce appearance and uniform standards for all employees
• Provide feedback for staff in a timely manner according to Company policy
• Work with the conference services team to ensure all Resumes and BEO’s are completed on time and within Kingsmill Resorts standards
• Effectively manage banquet event orders to ensure staff is scheduled, supplies are ordered through purchasing system and proper inventory levels are maintained.
• Ensure all deposits are paid on time.
• Maintain thorough cleanliness and sanitation of work areas to remain compliant per health and safety regulations. May be required to clean areas if needed
• Ensure all outdoor cushions are secured indoor prior to rain or inclement weather
• Ensure the grill is covered and secured from weather
• Execute all policies and procedures for reservations
• Work with accounting to produce a final bill within three business days and collect the revenues from the client.
• Perform other duties as assigned

Qualifications:

• Positive attitude and good communication skills, with excellent grooming standards.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations and ability to work on your own.
• Ability to work a flexible work schedule
• Ability to work extended periods of time when needed
• Remain knowledgeable with the industry trends, and become an expert on industry luxury accommodations and service standards
• Possess knowledge of health department sanitation and safety regulations
• Food Handler Card required within 30 days of hire online or through the county
• Ability to lift, push and pull a minimum of 75 pounds on a regular basis; ability to work extensive periods of time standing and leaning in a hot environment
• 5+ years of hospitality experience in Rooms and/or Food and Beverage
• 3+ years of hospitality management experience in Rooms and/or Food and Beverage
• Prefer 2-year degree from accredited hospitality program or similar degree
• Prefer experience in high-end resort or butler service
• Ability to work days, nights, weekends, holidays