Executive Housekeeper at Kingsmill Resort

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Executive Housekeeper

Williamsburg, Virginia, United States | Full-time

Executive Housekeeper

Overview: The position is responsible for the overall leadership, operation, and financial management of the housekeeping department. The role ensures that guest rooms, public areas, and laundry operations consistently meet the company’s cleanliness, quality, safety, and service standards.

This position combines people management, daily operations, guest service, budgeting, inventory control, vendor management, and quality assurance. The role also works closely with other departments and senior management to ensure the property is prepared for guest arrivals and that housekeeping operations support a positive guest experience.

Reports to The Director of Operations. This position pay between $70,000.00 - $80,000.00 annually

Responsibilities:

*Ensures rooms are cleaned, maintained and ready for check in per company policy.

*Manages housekeeping division employees including: scheduling and developing employees to ensure employees uphold Kingsmill service standards and bases decisions for staffing levels based off occupancy forecasts

*Interviews, hires, trains, reviews, coaches and counsels department employees
*Oversees laundry operations to ensure efficient and effective process of linens with outsourced vendors and in-house deliveries
*Oversees work assignments daily, monitors efficiency/completion of work and maintains standards of quality
*Ensures processes are in place to ensure efficient check-in process and timely completion of all guest rooms
*Addresses and resolves employee issues/concerns that arise
*Ensures effective use of training and technical tools, i.e. HIGs, Stratton Warren, HotSauce
*Assists in preparation of annual housekeeping budget including manages labor and expense budgets
*Directs Housekeeping Manager to ensure daily departmental duties are completed
*Provides fiscal management to include maintaining proper inventory levels, procurement, P&L critique and labor management
*Maintains lost and found and ensures attempts are made to contact rightful owners of property are completed

*Ensures proper use of chemicals and cleaning supplies by monitoring usage, providing hazcom training for employees and ensuring proper labeling of hazardous supplies in accordance with the property hazard communication program
*Oversees the guest dry cleaning program utilizing an external vendor

*Maintains par stock of guest amenities, supplies, cleaning supplies, linens and uniforms

*Interviews vendors and reviews RFPs.

*Negotiates contractual vendor arrangements and presents to upper management

*Organizes pest eradication activities ensuring health practices are adhered to
*Organizes and maintains department incentive program
*Works with buildings, maintaining and operating within the guidelines of the established budget

*Schedules deep cleaning and preventative maintenance on rooms and public space areas

*Completes reviews for department employees in a timely manner following company guidelines
*Responds to guest issues as they arise ensuring satisfaction is achieved
*Inspects guest rooms, public space and laundry daily
*Cleans rooms as needed
*Performs other duties and special projects as assigned

Qualifications:

*Possess excellent leadership, coaching, motivation and evaluating skills
*Knowledge of the majority of equipment used in day-to-day operation
*Possess physical stamina to perform the duties of the job to include the ability to stoop, kneel, reach or perform repetitive foot and hand action and bend at waist performing duties of the job in a variety of weather conditions (IE hot/cold/rain/snow) with prolonged exposure to sunlight, lift, push, pull a minimum of 50 pounds, and can stand and/or walk, climb stairs for an 8 hour shift
*Skilled in directing, teaching, training and motivating

*Ability to work well with others at all levels and work with little supervision
*Possess working knowledge of infection control techniques
*Ability to handle stress and create a positive work environment
*Ability to exercise good judgment in making decisions
*Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented
*Posses excellent oral and written communication skills

*Bilingual is a plus
*Familiarity with MS Office Suite, HotSOS and OPERA

*3-5 years management experience in housekeeping, laundry or operationally related at a hotel or resort
*Must have professional presentation and strong customer service skills
*Proficient in computer systems
*Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories and placing purchase orders
*Must have valid drivers’ license

*High School or equivalent

*Ability to work days, nights, weekends, holidays

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Are you a member of The Club at Kingsmill?

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form