Front Desk Manager at Kingsmill Resort

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Front Desk Manager

Williamsburg, Virginia, United States | Full-time

Overview: Oversees the daily operations at the Front Desk, Guest Service and Transportation departments.

Responsibilities:

Ensure the Front Desk, Bell, Concierge and Transportation staffs meet Preferred standards for maximum guest satisfaction
Act as the main contact for guests and other resort departments in the absence of the Director of Rooms
Accountable for the effortless and seamless movement of guests in and out of the resort and providing exceptional levels of guest service throughout the guests’ stay
Act as Manager on Duty on occasion and respond to emergency codes
Responsible for the hiring, training and directing department team members
Ensure all Front Desk quality standards are complied with and that policies and procedures are consistently applied
Work in conjunction with Accounting to maintain and minimize levels of account receivables
Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
Supervise the activities and the services of the Guest Services and Front Desk divisions
Ensure the timely completion of employee performance appraisals
Responsible for budgeting, forecasting and the financial management of the Front Desk

Qualifications:

Minimum of 3 years of hotel/resort experience required
Minimum of 3 years of supervisory experience in a fast paced environment required
Valid driver’s license
Ability to make independent decisions and resolve issues using discretion
Must be at least 18 years of age
High School diploma or GED
Must possess basic math skills
Bachelor’s degree in Hospitality field preferred
Ability to identify the strengths and weaknesses of the departmental plans and strategies to ensure business development preferred
Must have excellent verbal and written communication skills
Must have excellent customer relations skills and leadership capability
Must be detail oriented with outstanding organizational skills
Ability to lift, push, pull a minimum of 25 pounds
Ability to stand and/or walk for an extended period of time
Ability to stoop, kneel, reach or perform repetitive foot and hand action
Ability to bend at the waist
Knowledge of Microsoft Office
Ability to work days, nights, weekends, holidays

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Salary requirement

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Salary

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Salary

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Salary

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form