Spa Manager at Kingsmill Resort

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Spa Manager

Williamsburg, Virginia, United States | Full-time

SPA Manager:

Overview: Responsible for providing leadership and direction to spa staff and for overseeing the day to day operational management of the property spa operation reporting to the Director of Golf and Club Operations..

Responsibilities:

Ensures exemplary quality standards of the spa are achieved.
Establishes and maintains clean, neat and safe work areas.
Assists in developing new and innovative spa services
Oversee special spa projects/events/weddings and follow-up as required.
Creates the marketing strategy for spa services by working with the marketing and member services departments by creating a menu of services that will grow and retain the customer base
Ensures work responsibilities are covered in periods of absence
Attends special events that promote the spa
Stays current on industry trends and area competition
Addresses issues with required linen inventory with housekeeping as well as working with the department on cleaning the facility
Performs other duties as assign
Assists in staff interviewing, hiring, training and scheduling processes.
Trains new technicians in the established protocols for spa services
Oversees the development of training programs for spa staff to ensure service standards, protocols, and health and safety regulations are maintained
Maintains protocol training manuals for treatments.
Reviews, coaches and supervises spa personnel
Conducts spa employee meetings to discuss direction and initiatives
Assists with developing the budget and business plans for maximizing profitability of the spa.
Maintains labor budget, service pricing and supplies for maximum profitability.
Oversees and ensures cost effective professional product and retail inventory levels are maintained and ensures timely product ordering.
Develops and manages the annual operating budget for spa, to include monthly forecasting and variance reporting, generating revenue, and controlling expenses
Maintains budgeted expense-to-revenue and labor-to-revenue ratios for the spa
Develops and implements on-going promotions and services to increase spa services and retail sales that generate revenue and ensures revenue initiatives are met
Manages the ongoing services and product margins to ensure maximum profitability
Approves equipment purchases ensuring budget goals are met
Works with the property Merchandise Manager for retail inventory for product sale items at the spa
Manages Dayforce system, schedules, inputs time off and commission revenue processes for departments’ payroll processing.
Monitors Unifocus and responds to guest and member complaints ensuring spa meets resort standards and issues are resolved with minimal impact to the business ensuring guest satisfaction.
Oversees facility areas ensuring they are in excellent condition or initiates and follows-up on reports made for issues to M&E for repair keeping facility and equipment clean, painted, maintained and working properly
Interacts with property departments as needed.

Qualifications:

Must be knowledgeable running a spa facility.
Proficient computer skills to include Outlook, Scheduler, PowerPoint, Excel, Word, and computerized reservation booking/billing systems.
Must have excellent oral communication and written skills and be able to interact with guests in person and on the telephone.
Possess good problem solving skills and be capable of reacting to a variety of different situations while maintain a positive manner.
Possess managerial skills.
Possess physical stamina to withstand standing, lifting, stooping, climbing stairs and bending involved in moving and transporting spa supplies and equipment weighing up to 40 pounds during an 8 hour shift.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
High school diploma required with 5 years’ retail sales/spa management/supervisory experience.
Spa technical certification a plus.
Ability to work days, nights, weekends, holidays.
Works well independently without direction
Ability to lead and make decisions that impact the businesses finances
Must have professional presentation as an ambassador of the company serving as a property leader.
Possesses knowledge of occupational hazards, safety precautions and health regulations related to spa activities
Possess knowledge of principles and processes for providing excellent customer service with the ability to build relationships
Must have the ability to enforce operating policies and procedures in an effective and courteous manner
Ability to communicate directions and information effectively so others will understand
Ability to lift, push, pull or carry up to 40 pounds, stand, stoop, bend and climb stairs for up to 8 hour shift
Knowledgeable in local and state licensing requirements, municipal health regulations and federal and state tax laws
College degree in Hospitality, Resort or Business, Management or equivalent related industry work experience, required
Ability to work days, nights, weekends and holidays

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form