Host/Hostess at Kingsmill Resort

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Host/Hostess

Williamsburg, Virginia, United States

Hourly Rate - $12.00

Overview: This position greets and seats restaurant patrons, providing information on daily specials and providing the name of the server who will be waiting on the table and are the first and last impression a guest has. Patron seating is determined per guest request and outlet procedure ensuring fair placement opportunity for servers. Reports to a Restaurant Supervisor or Manager

Responsibilities:

Provide excellent guest service in an efficient manner.
Follow all policy, procedures and service standards manning your station or ensuring coverage at all times during your shift.
Check the reservation book for reservations for the next meal period.
Inquire with the BOH what the daily specials are for the shift.
Greet guests at station and welcome them.
Answer guest questions regarding menu and price lists.
Respond immediately and professionally to guest service issues and report the situation to the manager on duty regarding resolution
Accept reservations in person and via the phone and implement the designated reservation system.
- Be sure to note date/day/time of reservation, # in the party, name/room number for the reservation, ask for any special requirements or occasion for dining, repeat information back to the customer using their name.
- Let guest know we can hold a reservation for only 15 minutes and then we release it.
Answer the phone following preferred standards within three rings using a polite, friendly tone.
Prepare and utilize seating charts as appropriate.
Direct the seating rotation within the facility as appropriate distributing reservations among the servers equally.
Inform servers if the reservation was made for a special event such as a birthday, anniversary etc.
Complete table checks as needed.
Establish and manage “Waiting Lists” as needed, ensuring maximum seating and positive communication with all guests required to wait for a table.
Ensure a congenial Dining Room atmosphere.
- Don’t walk too fast leaving guests more than three paces behind, pull out chairs for ladies, hand guests the menus and inform them of their server’s name, offer to hang coats.
Maintain cleanliness of Dining Room and service areas.
Complete side duties within each shift.
Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
Make contact with departing guests, ask them how their experience was, say good bye and thank them for coming.
Perform other duties as assigned.

Qualifications:

Possess basic knowledge of Food and Beverage operations preferred
Must be at least 16 years of age
Ability to understand menus, special services procedures and provide general guest information
Must be able to occasionally lift, carry and balance Dining Room service trays weighing up to 40 lbs upstairs when required
Ability to organize and prioritize under pressure.
Ability to effectively communicate with guests, co-workers, and supervisors possessing excellent communication skills
Ability to absorb information quickly: Menus, reservation systems, Dining Room floor plan, point-of-sale operation.
Must be able to stand for long periods of time, approximately 8 hours.
Must be able to walk for long periods of time, approximately 8 hours.
Must be able to obtain a Food Handler card within 30 days from date of hire.
Must obtain TIPS certification within 30 days from date of hire.
Must be able to bend, stretch, and reach for extended periods of time up to 8 hour shift.
Ability to work days, nights, weekends, holidays.

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Salary requirement

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Salary

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Salary

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Salary

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form