Housekeeping Manager at Kingsmill Resort

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Housekeeping Manager

Williamsburg, Virginia, United States | Full-time

Housekeeping Manager

Overview: Responsible for overseeing Housekeeping, Public Area, and Laundry operations. Creates schedules, training, and coaching employees on expected standards of service and conduct and ensuring that daily work assignments are completed to standard in the rooms division. Reports to the Vice President of Resort Operations.

Responsibilities:

*Creates employee schedules based on business needs ensure department labor budget is maintained
*Reviews employee’s payroll records and ensure schedules are entered, posted and attendance records are monitored daily
*Reviews Medallia weekly, ensure information is communicated and documentation is made
*Generates and maintain weekly wage critiques
*Reviews temporary employees’ hours and submits hours to agency for payment
*Ensures guest rooms and public spaces are maintained at a 4 diamond, preferred level
*Oversees laundry operation to ensure efficient and effective process
*Ensures proper work assignments daily, monitor efficiency/completion of work and maintaining standards of quality
*Monitors Supervisors, Inspectors, Public Space Attendants and Guest Room Attendants to ensure their duties are completed
*Addresses and resolves employee issues or concerns
*Approaches encounters with guests and employees in a professional, service-oriented manner
*Handles guest complaints and reacts quickly, logging and notifying proper areas to service guests
*Performs room inspections as well as public spaces daily
*Interviews, hires, trains and develops new and current employees to ensure Kingsmill standards are being met
*Ensures proper use of chemicals and cleaning supplies by monitoring usage, providing hazcom training for employees and ensuring proper labeling of hazardous supplies in accordance with resort hazard communication program
*Ensures effective use of training and technical tools, i.e. HIGs, Opera, TCP Trakstar, HotSOS
*Cleans rooms as needed
*Assists with pre-shift meetings

*Trains and coaches employees on expected standards of service and conduct
*Maintains confidentiality

*Performs other duties as assigned

Qualifications:

*Strong hotel knowledge with the ability to train and lead others

*Ability to work independently and make decisions

*Must have professional presentation as a property leader
*Must have excellent written and oral communication skills
*Ability to lift, push, pull or carry up to 50 pounds, climb up and down stairs, stand, walk, stoop, kneel, crouch, reach for an 8 hour shift in order to perform the duties of the job
*Ability to bend at waist and perform repetitive hand, wrist and foot action with good hand/eye/foot coordination required
*Ability to read, write and communicate to others
*Possess eye for detail and ability to be committed to quality
*Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through

*Ability to work well with limited supervision
*Ability to work days, nights, weekends, holidays

*Familiarity with HotSOS and OPERA a plus
*Must be at least 18 years of age with valid driver’s license
*6+ months of housekeeping/supervisory experience
*Degree in Hospitality Management preferred

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Salary requirement

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Salary

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Salary

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Salary

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form