Guest Service Manager at Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Guest Service Manager

Williamsburg, Virginia, United States | Full-time

Position Summary:

The Guest Service Manager is responsible for ensuring a seamless and memorable guest experience by overseeing the day-to-day operations of the Front Office department, including front desk/guest services and bell services.

Key Responsibilities:

Lead the Front Office team, including all front desk managers, supervisors, desk agents, and bell service staff
Manage scheduling, training, and development of all staff members in the department
Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes
Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations
Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift.
Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff.
Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests.

Qualifications:

High school diploma or equivalent
Bachelor’s or Associate’s degree in Hospitality or relevant field, or 4 years experience in hotel operations
Minimum 2 years of experience in guest services or front desk operations in a leadership role
Valid driver’s license
Strong leadership, communication, and conflict-resolution skills.
Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus
Ability to multitask and remain calm under pressure.

Ability to lift, push, pull a minimum of 25 pounds
Ability to stand and/or walk for an extended period of time

Flexible schedule, including nights, weekends, and holidays.

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Salary requirement

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Salary

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Salary

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Salary

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form