Reservations Agent at Kingsmill Resort

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Reservations Agent

Williamsburg, Virginia, United States | Full-time

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Responsibilities:

Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
File guest correspondence or other reservation documentation as needed
Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
Coverage and execution of Front Desk duties as needed
Generate outbound call revenue
Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
Follow all policy, procedures, and service standards.
Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.

Qualifications:

Ability to converse coherently in English.
Must be at least 18 years of age.
1-2 years of guest service/customer service experience required.
Ability to deal with callers tactfully.
Ability to use basic computer applications.
Basic keyboarding proficiency.
Ability to interact with diverse peoples and help resolve any issues.
Ability to retain information.
Ability to work in a fast-paced environment.
Effective time management and organizational skills.
Strong communications skills.
Standing/Sitting for up to eight hours per shift
Ability to workdays, nights, weekends, holidays.

Application Form

First Name *

Middle Name

Last Name *

Address *

City *

State *

Zip *

Email *

Phone(s) *

Salary requirement

Resume

Date available for employment *

Are you either a U.S. citizen or an alien who has the legal right to work in the job for which you are applying? All applicants who are conditionally offered employement will be required to produce documentation establishing their lawful right to work in the job for which they have been hired within seventy-two hours after an offer of employment is made. *

Have you previously applied for employment or been employed by Escalante Golf? *

Name of most recent employer

Most recent employer/address/city/state/zip

Position and dates of employment

Salary

Specific job duties

Reason for leaving or wanting to leave recent employer

Immediate supervisor (Name and Title)

If presently employed, may we contact your employer?

2 Previous employer

2 Previous employer address/city/state/zip

2 Previous employer position and dates of employment

2 Salary

2 Specific job duties

2 Reason for leaving position

2 Immediate supervisor (Name and Title)

3 Previous employer

3 Previous employer address/city/state/zip

3 Specific job duties

3 Salary

3 Reason for leaving position

3 Previous employee position and dates of employment

3 Immediate supervisor (name and title)

High School Attended/Course or Degree/Academic Average

College(s) Attended/Course and Degree/Academic Average

Please list any other educational training

List any special skills or certifications that you may have received.

List any Miltary Service/Technical Specification/Rank/Date Entered/Date Discharged

Please provide four references including, business, professional, academic. If you do ot have such referenes, please give a sufficient number of personal references to bring the total references to four. Do not include relatives. Please include their name, address, phone number, email, relationship and the years known.

I hearby certify that all data contained in this application for employment is true and complete. I understand that any falsification may jeopardize my chance for employment or result in immediate dismissal if I am already employed. *

I authorize a thorough investigation in connection with this application concerning my character, general reputation and background, criminal record, credit history and personal characteristics, whichever may be applicable. *

I agree to indemnify Escalante Golf against any claim or other employers, which might result from making such investigations. *

Further, I authorize my former employers to furnish a history of my employment with them and the reasons for the termination thereof. Moreover, I release from all liability and responsibility all persons and entities on this application, including my present employers, if contact with them is authorized by me above. *

I understand that this is not a contract of employment; however, if I am employed by Escalante Golf, I agree to conform to the rules and regulations of Escalante Golf and I understand that I have the right to terminate my employment at any time, with or without cause, and that Escalante Golf has a similar right. *

I also understand that employment with Escalante Golf is contingent upon the successful completion of a drug screen, criminal and credit history background check. *

This application is current for ninety days. After that time, if I have not heard Escalante Golf, I understand it will be necessary for me to complete a new application if I still wish to be considered for employment. *

Please list anyone who referred you to Kingsmill.

Kingsmill Resort

See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

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See all the jobs at Kingsmill Resort here: http://kingsmill.recruiterbox.com/jobs

Application Form